SSM 304 Service Sector Management
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| Objective | Instrument and Method | Information Literacy Standard |
Performance Indicator | Outcome/s | Bloom’s taxonomy |
| Objective 3: Able to explain theory to class using formats that aid retention of information. |
Group project presentation | S4. The information literate student, individually or as a member of a group, uses information effectively to accomplish a specific purpose. | S4P3: The information literate student communicates the product or performance effectively to others. | S4. P3. 3a: Chooses a communication medium and format that best supports the purposes of the product or performance and the intended audience. | |
| S4. P3. 3d: Communicates clearly and with a style that supports the purposes of the intended audience. | |||||
Project
Each group is required to make a class presentation worth a maximum of 100 points.
An article should be chosen from a current popular business or news report (e.g.,
Wall Street Journal, Business Week, INC Magazine, Fortune, Newsweek, Forbes)
which focuses on an organizational behavior issue. A copy of that article must
be turned in to the instructor two class periods prior to the date of your group
presentation (see possible dates on the Course Topics listing). This will allow
duplication and reading time for the other class members.
The readings provided by the groups are required reading and short essay questions
regarding their content will be on the examinations.
The written analysis, done individually by each group member, should
discuss the behavioral incident as it relates to the theory and topics discussed
in the text. The analysis can be a maximum of one (single-spaced) typed page.
On the date your presentation is listed on the course outline, your written
analysis is due and your group will lead a discussion concerning your analysis.
Criteria for grading the group presentation are:
CRITERIA FOR GROUP PROJECT
Criteria are listed in order of importance:
1. Presentation: the tie between the textbook topic/theory and the information
in the article. (35%)
Specific examples from the article should be presented, and analyzed regarding
their consistency/inconsistency with the theory presented in the text. Do not
simply outline the theory in the text--we've already read that information,
and do not simply summarize the article--we've read that also. For example,
it your topic is motivation, it is your job to explain and discuss the article
issues with greater insight because of your knowledge of: what needs
motivate employees, how people are motivated to address inequities in the workplace,
how beliefs about effort, performance, and rewards can predict motivation, and
how the process of goal setting influences motivation. See the Greenberg textbook
section on motivation (Chapter 4).
Unless you are extremely lucky, your article is not going to discuss every issue that the text covers. Emphasize those issues that the article addresses, acknowledge that you do not have any information about some other issues, and speculate (within reason) about what theory might predict in this case.
2. Presentation: generates discussion and class participation. (20%)
If you bring out interesting issues, the group should be more than willing to
voice their opinions. It is your job to manage the discussion. Sometimes asking
a question will be useful to get discussion started.
3. Presentation: knowledge of subject. (15%)
This should be shown in your ability to apply the material and your ability
to field questions, and respond to comments from the audience.
4. Presentation: interest, visual, organization. (10%)
Will we stay awake to hear the message? Is the presentation organized such that
we follow the line of thought, rather than perceiving a series of disjointed
issues? Is this a team effort or does it appear that this is the first time
you have any idea what your other group members are going to present? Are you
organized enough to stay within the allotted time period? Are your visual aids
a clear and useful addition to your presentation?
5. Article choice. (10%)
Is the article representative of service sector issues? Does the article relate
well to the topic you have chosen? Is it interesting? The article should not
directly discuss the theory in the manner of a journal article; for example,
Harvard Business Review is probably not a good choice because that type of publication
will already explicitly discuss theory.
6. Written analysis. (10%) [This section is done on an individual basis].
The written portion should be a summary of the most important ties between the
theory and the article. It can emphasize, but is not limited to, the material
you are primarily responsible for during the presentation.