Business: E-Commerce Web Site Evaluation

Lessons learned from the Top E-Commerce Sites
May 2000 report from ActiveMedia Research.

Top 15 sites rated for performance
According to Resource Marketing. August 2000

Top 50 retail web sites.
Report from Gartner Group's CRM Summit 2000

Call Center Industry Statistics for Customer Service
From the ICMI (Incoming Calls Management Institute) lists report summaries from a variety of industry trade publications, news and research institutions.

Call Center Management Review

Internet retailer

Towards a Framework for Evaluation of Commercial Web Sites
Elliott, Stephen Ross, Anders Schreiner Morup-Peterson, and Niels Bjorn-Andersen. 13th International Bled Electronic Commerce Conference; Bled, Slovenia, June 19-21, 2000.

Jupiter Media Metrix
From their home page: JMM analyses and measures the impact of the Internet and new technologies on commerce and marketing. This is a subscriber based service but includes some free press releases.