Business: E-Commerce Web Site Evaluation
Lessons
learned from the Top E-Commerce Sites
May 2000 report from ActiveMedia Research.
Top
15 sites rated for performance
According to Resource Marketing. August 2000
Report from Gartner Group's CRM Summit 2000
Call Center Industry Statistics for Customer Service
From the ICMI (Incoming Calls Management Institute) lists report
summaries from a variety of industry trade publications, news
and research institutions.
Towards a Framework for Evaluation of Commercial Web Sites
Elliott, Stephen Ross, Anders Schreiner Morup-Peterson,
and Niels Bjorn-Andersen. 13th International Bled Electronic Commerce Conference;
Bled, Slovenia, June 19-21, 2000.
Jupiter Media Metrix
From their home page: JMM analyses and measures
the impact of the Internet and new technologies on commerce
and marketing. This is a subscriber based service
but includes some free press releases.
